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The entire unit assembles in minutes, without any tools. There's no special wiring, plumbing, or ventilation required. Should you have any questions during assembly, please feel free to contact our Customer Service At 866.527.8800, M-F 8am to 5pm, PST
Assembly manual
American Infrared Sauna Corp. warrants the Cedrus Saunas to be free of defects in material and workmanship.
Lifetime in North America
Heater, Workmanship
Electrical Components
This warranty extends only to the original retail purchaser of the sauna and terminates upon transfer of ownership. It does not extend to commercial or institutional use.
The sauna must be purchased and installed within one year of manufactured date. Freight charges to and from the customer are the responsibility of the customer. This includes freight charges for parts shipped to enable the services of your sauna.
Return Policy
At Florida Saunas your satisfaction is guaranteed. If you are not completely delighted with your Florida Sauna, return the Sauna within 30 days (30 business days of product receipt) for refund.
Shipping charges on returns shall be the responsibility of the customer and all returned items must be returned in "new" or "like new" condition, in undamaged original manufacturer's packaging and with all original product manuals. After the product is received, inspected and verified to be in "like new" condition, a full refund will be provided on the product purchase price minus any original shipping charges and minus a 15% restock charge.
If you refuse an item for any reason other than damaged merchandise or a shipping error by us, the item shall be treated as a return and an additional charge of 10% and any additional freight carrier charges shall be billed to you.
If an order is cancelled prior to shipment, payment will be fully refunded minus a 5% bank credit charge. Note that we consider your product to be SHIPPED when a bill of lading and tracking number have been generated for a freight carrier. After products are considered shipped, cancellations are treated as returns as described below.
Florida Saunas guarantee our products against manufacturing defects. Any defective product will be exchanged for a replacement. In the event of a damaged component during shipment, please contact the manufacturer’s customer service and you will be given a return authorization.
Upon receipt of the sauna please check exterior packaging. If any of the exterior packaging is damaged or punctured do not accept the shipment and instruct the shipper to return the Sauna. Notify customer service.
No returns will be accepted or any credit granted without an invoice or tracking number. To provide any credit or replacement units we must first have a chance to receive and completely inspect your return.
Florida Saunas has high customer service standards. If you are unhappy in any way, please contact us with your concern.
No refunds will be given after 30 days.
Shipping Information
Shipping is included in the price of each sauna. Remote locations will be charged a shipping fee from the nearest major centre and will be specific to a particular order and will be in addition to the cost of the sauna.
Saunas will be delivered to the address specified on the order.
Your Sauna will be processed for shipment within 72 hours from receipt of order. In the event that the product is out of stock (due to product demand) at the time of your order, please allow 2-4 weeks for delivery.
Upon receipt of order, Florida Saunas will determine delivery time and notify customers directly.
For more info contact us at :
Florida Saunas Inc.
Cutler Bay, Florida 33157
Phone# 305-479-1165
bruce@flsaunas.com
betty@flsaunas.com
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